The organisation “The Talking Space” is registered with the Information Commissioner’s Office (“ICO”) under reference number: A8941847. I, Tamsin Brett, company founder take the privacy of your information very seriously and this Privacy Notice is designed to tell you about my practice regarding the collection, use and disclosure of personal data which may be obtained via the website or other means including online forms, email, or phone.
This notice is governed by the EU General Data Protection Regulation (the “GDPR”), UK GDPR, Data Protection Act 2018 and any other applicable data or privacy legislation. This notice applies to personal data provided by clients, potential clients and any other individual’s data The Talking Space may hold or process. Please be assured that any information provided by which you can be identified will only be used in accordance with this privacy statement.
If The Talking Space does provide Counselling or Psychotherapeutic services to you, please note a separate privacy notice will apply and will be provided to you. The Talking Space does not process personal data on a large scale, but will hold and process personal data in order to supply the service and the following explains how this is done:
Your Personal Information recorded by The Talking Space
If you initially contact The Talking Space via the website ‘contact me’ page, I will hold your “contact information” such as your name, email address, telephone/mobile number to be used to communicate with you and to provide the counselling service.
Prior or during the initial consultation other personal information that may be relevant to the service provided such as your date of birth, address and information around your referral will also be collected.
The Talking Space uses this personal information to gain understanding of your specific needs and to provide you with a better service. Furthemore, gathering of your data is for the following reasons:
How The Talking Space stores your data
I use a professional and secure cloud based practice management software called ‘Writeupp’ to store all your data. Writeupp is GDPR ready & ISO 27001 certified (this is a globally recognised information governance and security standard) software system: Please note that Writeupp is also trusted by NHS therapy services.
Confidentiality and Disclosure of information:
All sessions will be conducted in confidence, the date, time, session number and brief notes will be documented and stored securely.
Confidentiality, in accordance with the General Data Protection Regulation 2018 (GDPR), will be maintained and applied to all records including data and information.
However, there may be cases where The Talking Space has a duty to share information regarding (but not limited to) the following:
On occasion, The Talking Space will transfer your personal data to the sub-processor which includes the web hosting provider 123 Reg. For more information on how 123 Reg processes personal data, please refer to their privacy notice which is found on their website.
The Talking Space will seek your permission to:
Transmission of data and information via the website is not a secure or an encrypted transmission method for sending your personal data, unless otherwise indicated on the website. Your attention is therefore drawn to the fact that any information and personal data carried over the internet is not secure. Information and personal data may be intercepted, lost, corrupted or accessed by other people.
Upon receipt of your personal data The Talking Space is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, there are appropriate physical, electronic and managerial procedures to safeguard and secure the information that is collected online.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note, this may prevent you from taking full advantage of the website and some functionality may not work. Most browsers will allow you to see what cookies you have got and delete these on an individual basis.
Other Third-party cookies
Other organisations may also set their own cookies on some pages of the talking space website. For example Youtube, Facebook and Instagram. The organisation that has created this link will record that you have done this.
Links to external websites
Each time you visit a website Google analytics automatically tracks information such as (but not limited to) your geographical location, IP address, browser type, browser version, operating system, referral source, page views, length of visit, the times and dates you visit the site, navigation paths, whether you are a new visitor or a returning visitor.
When you visit www.thetalkingspace.co.uk the information collected by Google analytics may be used by Tamsin to customise the website according to your interests and help improve products and services.
The Talking Space’s current data retention policy is to delete or destroy (to the extent we are able to) personal data in accordance with the following retention periods: The Talking Space will hold information for registered and non-registered users for 7 years from the date on which the data is collected, or, if later, from the date on which you stop being a registered user.
The Talking Space reviews the personal data (and the data categories) held on a regular basis to ensure it is still relevant to the business and is accurate. If we discover that certain data being held is no longer necessary or accurate, reasonable steps will be taken to correct or securely delete this data as required.
Your privacy rights
The Talking Space will not sell, distribute or lease your personal information to third parties unless you give permission or are required by law to do so.
You may choose to restrict the collection or use of your personal information. If you have previously agreed to The Talking Space using your anonymous personal information for continued professional development or marketing purposes, you may change your mind at any time. Please put this in writing to Tamsin Brett, The Talking Space, 10 Bon Accord Square, Aberdeen, AB11 6DJ or firstname.lastname@example.org Tamsin will do her best to meet these requests as soon as reasonably possible.
The Talking Space aims to keep all personal data up to date, if you believe that any information held about you is incorrect or incomplete, please put this in writing as soon as possible, at the above address and any information found to be incorrect will be corrected promptly.
You have the right to:
You may request details of personal information which is held about you under the General Data Protection Regulation 2018 (GDPR). If you would like a copy of any stored personal information, please write to Tamsin Brett, The Talking Space, 10 Bon Accord Square, Aberdeen AB11 6DJ
Amendments and Updates
If at any time you would like to contact us with your views about The Talking Space’s privacy notice, or with any enquiry or complaint relating to your personal data or how it’s managed, you can do so by emailing email@example.com If this does not resolve any issues and would like to make a further complaint, please contact the ICO by visiting http://www.ico.org.uk/ for further assistance.