Privacy Policy

General

The organisation “The Talking Space” is registered with the Information Commissioner’s Office (“ICO”) under reference number: A8941847. I, Tamsin Brett, company founder take the privacy of your information very seriously and this Privacy Notice is designed to tell you about my practice regarding the collection, use and disclosure of personal data which may be obtained via the website or other means including online forms, email, or phone.

This notice is governed by the EU General Data Protection Regulation (the “GDPR”), UK GDPR, Data Protection Act 2018 and any other applicable data or privacy legislation. This notice applies to personal data provided by clients, potential clients and any other individual’s data The Talking Space may hold or process. Please be assured that any information provided by which you can be identified will only be used in accordance with this privacy statement.

If The Talking Space does provide Counselling or Psychotherapeutic services to you, please note a separate privacy notice will apply and will be provided to you. The Talking Space does not process personal data on a large scale, but will hold and process personal data in order to supply the service and the following explains how this is done:

Your Personal Information recorded by The Talking Space

If you initially contact The Talking Space via the website ‘contact me’ page, I will hold your “contact information” such as your name, email address, telephone/mobile number to be used to communicate with you and to provide the counselling service.

Prior or during the initial consultation other personal information that may be relevant to the service provided such as your date of birth, address and information around your referral will also be collected.

The Talking Space uses this personal information to gain understanding of your specific needs and to provide you with a better service. Furthemore, gathering of your data is for the following reasons:

How The Talking Space stores your data

I use a professional and secure cloud based practice management software called ‘Writeupp’ to store all your data. Writeupp is GDPR ready & ISO 27001 certified (this is a globally recognised information governance and security standard) software system: Please note that Writeupp is also trusted by NHS therapy services.

Confidentiality and Disclosure of information:

All sessions will be conducted in confidence, the date, time, session number and brief notes will be documented and stored securely.

Confidentiality, in accordance with the General Data Protection Regulation 2018 (GDPR), will be maintained and applied to all records including data and information.

However, there may be cases where The Talking Space has a duty to share information regarding (but not limited to) the following:

On occasion, The Talking Space will transfer your personal data to the sub-processor which includes the web hosting provider 123 Reg. For more information on how 123 Reg processes personal data, please refer to their privacy notice which is found on their website.

Your Permission:

The Talking Space will seek your permission to:

Security:

Transmission of data and information via the website is not a secure or an encrypted transmission method for sending your personal data, unless otherwise indicated on the website. Your attention is therefore drawn to the fact that any information and personal data carried over the internet is not secure. Information and personal data may be intercepted, lost, corrupted or accessed by other people.

Upon receipt of your personal data The Talking Space is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, there are appropriate physical, electronic and managerial procedures to safeguard and secure the information that is collected online.

Cookies

By accessing www.thetalkingspace.co.uk you are agreeing to the use of cookies as described below. A cookie is a small file of letters and numbers which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

‘Cookie Information’ is processed on the basis that you have consented to the use of cookies or in the case of strictly necessary cookies, this is based on the Talking Space’s legitimate interests in providing Counselling or Psychotherapeutic services to you.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note, this may prevent you from taking full advantage of the website and some functionality may not work. Most browsers will allow you to see what cookies you have got and delete these on an individual basis.

Other Third-party cookies

Other organisations may also set their own cookies on some pages of the talking space website. For example Youtube, Facebook and Instagram. The organisation that has created this link will record that you have done this.

Links to external websites

The Talking Space website does contain links to other websites which may be of interest and relevance to you. However, once you have used these links to leave www.thetalkingspace.co.uk, please note that Tamsin does not have any control over those other websites. Furthermore, Tamsin cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. Please, take care and look at the privacy statement applicable to the website in question.

Google Analytics

Each time you visit a website Google analytics automatically tracks information such as (but not limited to) your geographical location, IP address, browser type, browser version, operating system, referral source, page views, length of visit, the times and dates you visit the site, navigation paths, whether you are a new visitor or a returning visitor.

When you visit www.thetalkingspace.co.uk the information collected by Google analytics may be used by Tamsin to customise the website according to your interests and help improve products and services.

Data Retention

The Talking Space’s current data retention policy is to delete or destroy (to the extent we are able to) personal data in accordance with the following retention periods: The Talking Space will hold information for registered and non-registered users for 7 years from the date on which the data is collected, or, if later, from the date on which you stop being a registered user.

The Talking Space reviews the personal data (and the data categories) held on a regular basis to ensure it is still relevant to the business and is accurate. If we discover that certain data being held is no longer necessary or accurate, reasonable steps will be taken to correct or securely delete this data as required.

Your privacy rights

The Talking Space will not sell, distribute or lease your personal information to third parties unless you give permission or are required by law to do so.

You may choose to restrict the collection or use of your personal information. If you have previously agreed to The Talking Space using your anonymous personal information for continued professional development or marketing purposes, you may change your mind at any time. Please put this in writing to Tamsin Brett, The Talking Space, 10 Bon Accord Square, Aberdeen, AB11 6DJ or tamsin@thetalkingspace.co.uk Tamsin will do her best to meet these requests as soon as reasonably possible.

The Talking Space aims to keep all personal data up to date, if you believe that any information held about you is incorrect or incomplete, please put this in writing as soon as possible, at the above address and any information found to be incorrect will be corrected promptly.

You have the right to:

You may request details of personal information which is held about you under the General Data Protection Regulation 2018 (GDPR). If you would like a copy of any stored personal information, please write to Tamsin Brett, The Talking Space, 10 Bon Accord Square, Aberdeen AB11 6DJ

Amendments and Updates

This privacy policy may be amended or updated from time to time without notice to you, in which case, the amended version will be published on the website. You confirm that The Talking Space shall not be liable to you or any third party for any changes made to this privacy policy. Please note, It is your responsibility to check this page from time to time to ensure that you feel comfortable with any changes.

Complaints

If at any time you would like to contact us with your views about The Talking Space’s privacy notice, or with any enquiry or complaint relating to your personal data or how it’s managed, you can do so by emailing tamsin@thetalkingspace.co.uk If this does not resolve any issues and would like to make a further complaint, please contact the ICO by visiting http://www.ico.org.uk/ for further assistance.

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